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Indicative topics

  • Digital and data-driven B2B services
  • Circular/sustainable business transition through B2B services and solutions
  • Pricing and monetization strategies in B2B services 
  • Remote, virtual, and/or (ro)bot-assisted B2B services
  • Governance, agility, and resilience in service ecosystems
  • Potential dark side or unintended consequences of B2B service strategies
  • Value creation throughout the B2B customer journey 
  • Experience and experience management in B2B service settings
  • Actor/customer engagement in the B2B context
  • Emerging topics and perspectives in B2B service research