Indicative Topics

• Smart self-service technologies
• Service robots and artificial intelligence
• Intelligent automation (IA) of service
• The role of technology across the customer journey
• Mobile technology and service
• End-to-end (E2E) automation of customer service processes
• Digital platforms, peer-to-peer (P2P) sharing platforms
• Internet of everything
• Augmented, mirrored, and virtual reality in service
• Digital twins of service processes, products, and facilities
• Data science, big data, and unstructured data analytics
• Machine learning and deep learning
• Corporate digital responsibility and ethics, fairness and privacy in customer relationships