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The detailed conference programme will be published two weeks prior to the conference. Please find an overview of the conference programme below.
| Wednesday | 5th June |
| Morning | |
| Afternoon | Pre-conference workshop: Customer vulnerability |
| Evening | Social event of the pre-conference workshop |
| Thursday | 6th June |
| Morning | Pre-conference workshop: ServCollab |
| Afternoon | Parallell academic sessions |
| Evening | Official Welcome Reception |
| Friday | 7th June |
| Morning | Conference opening, key note speech, parallell academic sessions |
| Afternoon | Parallell academic sessions |
| Evening | Conference Gala Dinner |
| Saturday | 8th June |
| Morning | Parallell academic sessions |
| Afternoon | Parallell academic sessions, key note speech |
| Evening | Social event: Bordeaux & Wine |
