Indicative topics

• What is social impact in service research?
• How can service researchers create social impact with their research?
• How can service researchers measure the social impact of their research?
• What are the most effective ways for service researchers to communicate the social impact of their research with practioners?
• What are the unintended consequences or ethical considerations of service research that aims for social impact?
• How can service researchers make impact to support the United Nations SDGs?
• What lessons can service researchers learn from ‘field studies’ that aim to achieve social impact?
• How can service research demonstrate the balancing of social impact with profitability?
• What role does story-telling play in communicating the social impact of service research?
• How can service researchers partner with non-profit and commercial organisations for social impact?
• What are the challenges of social impact for service researchers?